Frequently Asked Questions

Shipping


Q. How long is delivery?
A. Orders are shipped 3-5 working days after receipt of payment. Transit times can vary depending on your delivery location.




Q. Can I track my order?
A. Once your order has been shipped we will then email you the tracking information for your order so you can keep up to date on your orders status.




Q. How is my order shipped?
A. All orders are shipped via Australia Post worldwide with tracking.




Q. Can i change my delivery details ?
A. Contact us and we are happy to change your delivery details if your order hasnt already been shipped.

Returns



Q. What is our Return policy?
A. We accept all returns within 15 days provided that the item is unused and in the original packaging and is in resalable condition. Please contact us first for returns via info@featherfactory.com.au




Q. What happens once we recieve your return?
A. Once we receive and have inspected your return we will notify you that it has been received and if your return passed inspection then we will process your refund or replacement.

Payment


Q. How can I pay for my order?
A. We accept payment either via PayPal or bank deposit. If paying by bank deposit please quote your name or order number.

International Orders Information


All prices on this website are in AUD (Australian dollars) so depending on your location exchange rates will vary.
International (outside Australia) customers may pay applicable sales tax , duty and Customs charges. Your local government determines these charges, which varies by country. Unfortunately we are unable to provide you with the amount you may be charged by some governments.




Feather Factory

30 Macbeth Street

Braeside ,Victoria, Australia 3195

info@featherfactory.com.au

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